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lulu@fullmooncottage.com   618-974-1972

 

GIFT WRAPPING AND PACKAGING    

My products come wrapped in tissue paper. Please add a note upon checkout if you would like a greeting card and message added to your gift order.

HOW ARE MY SOAPS MADE?

Full Moon Cottage Soaps are made with a melt and pour base. While I cannot choose what ingredients are used in the base, I can choose the base that has the right ingredients and from high quality suppliers

The soap bases that I use have been chosen because they have no harsh chemicals. They allow me to add natural exfoliants that can be suspended in the bar to ensure that the entire bar can be used to exfoliate. I choose them based on the benefits of the oils and ingredients that are already placed in the soap base before I add to it. Also, my soap bases create a smooth and soft, but firm soap that is unlike any cold or hot process soap that I have seen on the market.

Each soap bar may start with a similar base, but each bar has its own additional ingredients and benefits

SHOP POLICIES

We ship via USPS within 1-3 days of placement of order (custom items may take longer).  Most of the packages go regular First Class and Priority Mail.

We ship orders from Monday to Friday, excluding holidays.  Please note that domestic shipping could take from 1 to 9 business days to arrive to its destination.  If a package is not delivered due to an incorrect address and package is sent back to us in good condition, we will issue an refund of the cost of goods.  Shipping is  non-refundable.  Purchaser is responsible for all costs resulting to re-ship the package.

We are not responsible for lost or damaged packages.

Please understand that once your package is shipped, we do not have control of how long it takes to arrive to its destination.  In excessive heat please allow soaps to sit at room temperature for a few hours or place them in the refrigerator before opening.

 

LARGE ORDER POLICY (SPECIAL ORDERS)

We require a deposit of 50% for any order over $100.00, and complete payment upon shipping.  For instance, if you place an order of $100.00 today, a $50.00 deposit is required for me to start your order.  The day I ship your order I will contact you and the final payment is due.

REFUNDS AND EXCHANGES

We want you to love the product you buy.  But, if for any reason you are not happy, please contact us as soon as possible.  Due to the nature of the bath products, we cannot accept exchanges, but we can work out something to address your concern.

To cancel your order, please contact us.  We cannot cancel shipped orders.

We won’t make any changes to your order after one hour of submitting it.

 

ADDITIONAL POLICIES AND FAQ’s

Please keep in mind that due to the handcrafted nature of some of our products, individual products differ slightly.

 

ABOUT MY BATH PRODUCTS

My bath products are composed of 100% natural ingredients which are completely biodegradable and safe for all skin types.  Do not include parabens, or SLS.  Any fragrance oils used to enhance any of my products are skin safe, and phthalate-free, and all colorants used are FDA certified safe for cosmetic, bath and skincare use.

 

A NOTE ABOUT SOAP SWEAT:

My all natural ingredient soaps do not contain chemicals that keep them from sweating, so it is completely normal for soap to sweat or produce “soap crystals”.  Sweating depends on the level of moisture (humidity) in the air where you live.  Your soap comes sealed to protect it from the elements so that you can keep it on display until you are ready to use it, though soap crystals can from on the bar within the packageing as the temperature outside fluctuates.  The sweat you may experience where you live is natural for all natural soup and does not affect the quality or usability in any way;  it is completely normal and safe!